Frequently Asked Questions

Do not try to clean it on your own. Disturbing mold without proper containment can spread spores throughout your home and create a much larger problem. Here is what you should do immediately:

• Contain the area — Close the door to the affected room if possible.
• Do not create air movement — Turn off fans and HVAC in the affected area. Air movement can spread spores to other parts of your home.
• Call a professional — Contact All Dry at (303) 376-4179 for a proper assessment and remediation plan.

Yes. Mold does not go away on its own. Left untreated, mold continues to grow and spread, destroying building materials such as drywall, wood framing, and insulation. More importantly, mold poses serious health risks, especially for children, the elderly, and anyone with respiratory conditions or compromised immune systems. Professional remediation is the only way to properly contain, remove, and prevent mold from returning.

We strongly recommend that you do not try to clean fire or smoke damage yourself. Soot and smoke residue contain toxic chemicals that require specialized cleaning agents and equipment to remove safely. Improper cleaning can actually spread the damage, push soot deeper into surfaces, and make restoration more difficult and expensive. A professional fire and smoke restoration company has the training, equipment, and products to properly clean and deodorize your property. Call All Dry at (303) 376-4179 for a professional assessment.

We use Xactimate pricing software, which is the same industry-standard software used by insurance companies to estimate restoration costs. This means our pricing is fair, transparent, and consistent with what your insurance company expects. There are no hidden fees or surprise charges. You will know exactly what the work will cost before we begin.

A dedicated project manager is assigned to your job from start to finish. They will oversee every aspect of the restoration, communicate with you at every step, and handle all communication with your insurance company if you choose to file a claim. The process typically includes assessment, water extraction, structural drying, cleaning, and restoration. Your project manager ensures nothing falls through the cracks and that you always know what is happening with your property.

Yes. We provide free estimates for all restoration work. Call us at (303) 376-4179 or contact us online to schedule your free estimate.

Asbestos testing is required by the Colorado Department of Public Health and Environment (CDPHE) before any demolition or renovation work on buildings constructed before a certain date. All Dry can coordinate asbestos testing as part of your restoration project. If asbestos-containing materials are found, we work with certified abatement contractors to ensure safe removal in full compliance with state regulations.

For larger losses, we perform a professional pack-out where your contents are carefully inventoried, packed, and moved to a secure location for cleaning and storage while restoration work is completed. Each item is documented and tracked so nothing is lost or misplaced. For smaller projects, we typically move and protect your belongings on-site. Your project manager will discuss the best approach for your specific situation.

Absolutely. You are not required to use the restoration company your insurance company recommends. It is your right to choose whichever company you trust. Insurance adjusters may suggest a preferred vendor, but the final decision is always yours. Many homeowners choose All Dry because of our 30+ year track record, A+ BBB rating, and IICRC certifications.

We work directly with your insurance company to streamline the claims process. Our estimates are generated using Xactimate, the same software your insurance adjuster uses, which helps avoid disputes. Your project manager handles all the documentation, photos, and communication with the insurance company on your behalf. In most cases, you are only responsible for your deductible.

No. Your insurance company does not require multiple estimates for restoration work. Because we use Xactimate pricing (the industry standard), our estimates are already in line with what insurance companies expect to pay. Getting multiple estimates only delays the start of restoration, which can lead to additional damage and higher costs.

No. Filing a claim is completely optional. Some customers choose to pay out of pocket, especially for smaller jobs where the cost may be close to their deductible. We are happy to work with you either way and can provide a detailed estimate so you can make an informed decision about whether to file a claim.

Coverage varies depending on your policy. Most standard homeowner policies cover sudden and accidental water damage, such as a broken pipe or appliance malfunction. However, damage from flooding (rising water from outside the home) typically requires a separate flood insurance rider. Gradual damage from a long-term leak that was not addressed may also not be covered. We recommend reviewing your policy or contacting your insurance agent to understand your specific coverage. Either way, All Dry can help you navigate the process.

All Dry Water Damage Experts serves all of Colorado. While we are based in Denver at 905 West Iliff Avenue, our team regularly travels throughout the state to respond to water damage, mold remediation, and other restoration emergencies. No matter where you are in Colorado, give us a call.

IICRC stands for the Institute of Inspection, Cleaning and Restoration Certification. It is the most widely recognized certification body in the cleaning and restoration industry. An IICRC-certified firm and its technicians have completed rigorous training and passed examinations covering the latest techniques, equipment, and safety protocols for water damage restoration, mold remediation, and related services. All Dry is both an IICRC Certified Firm and employs IICRC Certified Technicians, which means every job is performed to the highest industry standards.